Emails

It is not necessary to include your details when giving us feedback unless you wish to receive a reply.

Replies to questions sent to our cancer nurse specialists will be sent to the sender of the email and not to a third person or address. This is to ensure confidentiality and that information is not sent inappropriately. Any personal information you send us about you/your health is covered by the Data Protection Act 1998 and will be kept in accordance with this Act.

The information that you supply and we provide to you is kept securely for a year. It is then removed under similarly secure procedures.

Cookies

Cookies are small text files websites can use to recognise repeat users and facilitate users' ongoing access to and preferences within a website. They pose no threat to users' files, nor do they contain personal information.

Cancerbackup may employ cookie technology to allow users to move more quickly through our site. Cancerbackup does not and will not use cookies or any other technology to track or report on user activity when users are not on our site, nor will we pass user data to other websites.

Users should be aware that Cancerbackup cannot control the use of cookies by third parties hosting data for Cancerbackup. However, users who do not want information collected through the use of cookies can access the option, available in most browsers, to accept or reject the cookie feature. Note that cookies may be necessary to provide the user with certain features (for example, customised delivery of information) available on our site.

Research

Cancerbackup records some details about enquiries to monitor the quality and delivery of the service and help us plan the development of our services. This information is recorded anonymously and remains entirely confidential. Individuals cannot be identified from these records.